Refund policy

 

I have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You will also need to provide proof of purchase.

To initiate a return, please contact me at contact@souslestoitsdeparis.fr. Please note that returns must be sent to the following address: 20 Rue du Caire, 75002 Paris.

You can contact me at any time for any return-related questions at contact@souslestoitsdeparis.fr.

Damages and Issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged, or if you received the wrong item, so that I can assess the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Please do not hesitate to contact me if you have any questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, in its original packaging. You will also need to provide proof of purchase.

Refunds

I will notify you once I have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may also require some additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact me at contact@souslestoitsdeparis.fr.